Symphonia Strings Warranty Policy

Warranty

Coverage: This warranty covers all instruments, bows, cases sold by Symphonia Strings. Specific terms and conditions apply to certain items, so please read this warranty thoroughly.

 

Instruments:

Warranty Duration: New instruments are covered for 1 year from the date of purchase for the original purchaser.

Second-hand instruments are covered for 6 months.

 

Coverage: Defects in material and construction. Covered Parts: Pegs, chinrests, endpins, bridges and tailpieces. Strings are excluded.

Exclusions: Damage caused by normal wear and tear, misuse, or neglect is not covered. Exposure to excessive heat, cold, dryness or moisture, are considered misuse.

Attempted repairs by the customer or another store is not covered.

 

Bows:

Warranty Duration: Bows are covered for 6 months from the date of purchase for the original purchaser.

Coverage: Defects in material and construction.

Exclusions: Bow hair, damage caused by normal wear and tear, misuse, or neglect is not covered. Exposure to excessive heat, cold, dryness or moisture, left tightened for an extensive period are considered misuse.

Attempted repairs by the customer or another store is not covered.

 

Cases:

Warranty Duration: Cases are covered for 6 months from the date of purchase for the original purchaser.

Coverage: Defects in material and construction

Exclusions: Damage caused by normal wear and tear, misuse, or neglect is not covered. Exposure to excessive heat, cold, dryness or moisture, are considered misuse.
Damage to instruments, bows or other items being stored in the cases are not covered by this warranty.