Refund policy

Change-of-mind returns

Eligible change-of-mind returns must be made within 7 days of receiving your order. Please contact info@symphoniastrings.co.nz before sending your item back.

Products must be unused and unopened, in their original packaging. We cannot offer a change-of-mind refund for opened or used products.

You are responsible for return delivery costs for a change-of-mind purchase. The original delivery charge is not refunded for a change-of-mind return.

Faulty, damaged or incorrect products

If a product is faulty, damaged on arrival or different from what you ordered, contact info@symphoniastrings.co.nz with your order details and a description of the problem. Symphonia will cover the necessary return delivery costs and the delivery of any replacement.

We will assess the issue and provide an appropriate remedy in accordance with the Consumer Guarantees Act 1993. The 7-day change-of-mind period, unopened-packaging requirement and exclusions below do not limit your rights under the Act.

Change-of-mind exclusions

Consignment instruments and bows, gift cards, clearance or final-sale items, and Pirastro KorfkerRest products are excluded from change-of-mind returns. These exclusions do not affect your rights if a product is faulty or otherwise fails to meet a consumer guarantee.

How to return an item

Contact info@symphoniastrings.co.nz before sending an item so that we can confirm the return arrangements. Include your order details and the reason for the return.

Symphonia Music
59 Wellington Street
Freemans Bay
Auckland 1011
New Zealand

info@symphoniastrings.co.nz

Order changes and international returns

If you need to change or cancel an order, contact us as soon as possible. We may be unable to change an order once it has shipped. For an international return, contact us first to confirm the shipping and customs arrangements.